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If you cannot remember your password, you can have a new password generated with email conformation. Click here to start the password reset process.Important Note on Spam Folders: Unfortunately many email hosts and services are pushing mail from new correspondent domains like SurnameDNA.com into junk mail, trash or spam folders at both the server and mail client level. You can help by finding our message and marking it ‘Not Spam’. Here are some resource articles on retrieving email from junk or spam folders from some of the larger providers: Gmail: Missing emails! Have you checked your spam folder? Outlook: Recover a Message from the Outlook Junk E-mail Folder Comcast / Xfinity: Filters in Xfinity Connect Yahoo: Where is my junk mail folder in Yahoo Mail? I can’ t see it!? Hotmail / MSN: How can I search for an email in my junk folder?